Need help with a product, order, shipping question, return request, or size recommendation? Contact our support team and we will help you as soon as possible.
Get in Touch
Within 24–48 business hours
+1 240 204 9297
Mon – Fri, 9AM – 6PM PST
Product Help
If you need help choosing a fixture size, finish, or installation type, please include the product link, room size, ceiling height, and photos of your space if available. Our team will help you compare options before ordering.
Orders & Shipping
Please include your order number if your message is about an existing order. Depending on product availability and destination, orders may be fulfilled through our operating facilities in China or designated logistics partners. Our U.S. address is used for customer support and business correspondence only. It is not the default return address or a guaranteed fulfillment location.
Returns
Please do not send returns to any address before contacting us. Return instructions and the correct return address will be provided after your request is reviewed and approved. The return address may differ from our customer support or business correspondence address.