Terms of service
Last updated: April 2026
1. Overview
This website is operated by Glowryte, a cross-border lighting retail brand. Throughout the site, the terms “we,” “us,” and “our” refer to Glowryte and the operating entity or service providers supporting the sale, fulfillment, customer support, and related services associated with this website.
By accessing this website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies, notices, and conditions referenced on this website.
2. Business Information
Brand: Glowryte
Customer Support & Business Correspondence Address (U.S.):
1320 Willow Pass Rd Suite 600, Concord, CA 94520, United States
Operating / Manufacturing Address (China):
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan,
No. 12 Qiwan North Road, Dongqu Street, Zhongshan, Guangdong 528403, China
Email: support@glowryte.com
U.S. Phone
+1 240 204 9297
China Phone
+86 19008199721
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (PST)
Response Time: Typically within 24–48 business hours
Unless otherwise expressly stated, the U.S. address listed above is used for customer support and business correspondence only.
3. Product Information and Orders
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, pricing, and related content are presented as accurately as possible. However, we do not guarantee that all information on the website is always complete, current, or free from errors.
We reserve the right to refuse, limit, or cancel any order at our discretion, including in cases involving product availability issues, pricing or listing errors, suspected fraudulent activity, or circumstances beyond our reasonable control.
An order confirmation email may be sent after a purchase is placed. However, acceptance of an order and completion of the sales contract occur only after the order has been reviewed, processed, and shipped or otherwise confirmed by us.
4. Pricing and Payment
Unless otherwise stated, all prices displayed on the website are listed in USD.
We accept payment methods made available at checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, and other supported payment methods.
Prices are subject to change without notice. However, price changes will not affect orders that have already been confirmed and paid.
Any duties, taxes, import charges, or similar fees that are not collected at checkout may be the responsibility of the customer, depending on the destination and applicable law.
5. Shipping and Delivery
We ship to selected countries and regions as listed in our Shipping Policy.
Orders may be processed, fulfilled, or supported through our operating facilities in China and through designated logistics or service partners depending on the product, destination, and order requirements.
Shipping and delivery timeframes are estimates only and may vary depending on the destination, shipping method, customs procedures, carrier operations, local delivery conditions, and other factors beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information at checkout.
6. Returns and Refunds
Eligible customers may request a return within 30 days of delivery, subject to the conditions set out in our Return & Refund Policy.
Returned items must be unused, uninstalled, in their original packaging, and in resalable condition unless the return is due to damage, defect, incorrect shipment, or another issue caused by us.
Customized, personalized, or made-to-order products are non-returnable unless they arrive defective, damaged, or incorrect.
If a return is approved due to our error, or because the item is defective, damaged, or incorrect, we will provide an appropriate solution in accordance with our Return & Refund Policy.
In other cases, customers may be responsible for return shipping costs.
Refunds are issued after the returned item has been received, inspected, and approved, or after another approved non-return resolution where applicable.
7. Warranty
We may provide a 1-year limited warranty for eligible products covering qualifying manufacturing defects, subject to the terms stated on the relevant product page or related policy information.
This warranty does not cover damage caused by misuse, improper installation, unauthorized modification, accidents, improper maintenance, or normal wear and tear.
Additional warranty conditions or exclusions may apply to certain products.
8. User Responsibilities
By using this website, you agree to do so only for lawful purposes and in a manner that does not violate any applicable laws or regulations.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, transmit malicious code, or engage in fraudulent, abusive, or harmful conduct.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Glowryte and its related operating entities, service providers, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of this website, its products, or its services.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
10. Changes to These Terms
We reserve the right to update, revise, or replace these Terms at any time by posting the revised version on this website.
Your continued use of the website after any such changes are posted constitutes your acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by the laws applicable to the transaction and the operating entity providing the sale, without prejudice to any mandatory consumer protection rights that may apply in the customer’s country, state, or region of residence.
Where required by applicable law, mandatory local consumer rights will prevail over any inconsistent provision of these Terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Brand: Glowryte
Customer Support & Business Correspondence Address (U.S.):
1320 Willow Pass Rd Suite 600, Concord, CA 94520, United States
Operating / Manufacturing Address (China):
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan,
No. 12 Qiwan North Road, Dongqu Street, Zhongshan, Guangdong 528403, China
Email: support@glowryte.com
U.S. Phone
+1 240 204 9297
China Phone
+86 19008199721
13. Important Notice
The U.S. address listed on this website is used for customer support and business correspondence unless otherwise expressly stated.
Operational, manufacturing, fulfillment, return handling, or other service processes may involve our China operating address or other designated facilities depending on the product, destination, and service requirements.