Customer Support

How can I contact customer support?

You can reach our customer support team via email at support@glowryte.com, by phone, or through our contact form. Visit our Contact Us page for all available options and response times.
What are your support hours?

Our customer support team is available Monday through Friday, 9:00 AM–6:00 PM Pacific Time. We respond to emails within 24–48 business hours and aim to resolve issues quickly.
Where are you based?

We are headquartered in China. Depending on product availability and destination, orders may ship from the nearest available fulfillment location or logistics partner, including U.S. locations when available.
Do you support project or hospitality orders?

Yes, we support bulk orders for projects and hospitality businesses. Please contact our sales team directly at support@glowryte.com to discuss your project requirements and receive a custom quote.

Returns & Damaged Items

Can I return a product?

Yes, we accept returns within 30 days of purchase for most items. The product must be in original condition with all packaging and documentation included. Please review our return policy for specific details.

Please contact us before sending any return. Return instructions and the correct return address will be provided after your request is reviewed and approved. The return address may differ from our customer support or business correspondence address.
What items are not returnable?

Custom orders, clearance items, and final sale products are not returnable. Check the product listing for return eligibility details before making your purchase.
What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us at support@glowryte.com as soon as possible with photos of the damage or incorrect item. We'll arrange a replacement or refund at no cost to you.
Should I keep the packaging?

Yes, we recommend keeping all original packaging for at least 30 days in case you need to return the item. Original packaging helps protect your fixture during return shipping and is required for returns.

Shipping & Delivery

How long does order processing and shipping take?

Orders typically process within 2-5 business days. Standard shipping takes 10-20 business days, while expedited options are available for faster delivery. You'll receive tracking information once your order ships.
Do you offer free standard shipping?

Complimentary shipping is available on all orders.
What should I do if tracking is delayed?

If your tracking information isn't updating, please wait 24 hours as there can be delays in the system. If the issue persists after 24 hours, contact our customer support team for assistance.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Installation & Electrical

What voltage do your products support?

Our products meet all international standards, with specifications adjusted to suit the requirements of your delivery destination.
How do I install the fixtures?

Each fixture comes with detailed installation instructions. For complex installations or hardwired fixtures, we recommend consulting a licensed electrician to ensure proper and safe installation.
Do I need a licensed electrician?

For safety and code compliance, we recommend hiring a licensed electrician for hardwired installations. Some simple plug-in fixtures may be suitable for DIY installation鈥攃heck your product instructions for guidance.
Can I use a dimmer switch?

Dimmer compatibility depends on the specific fixture and bulb type. Check your product specifications to confirm dimmer compatibility before installation.

Product & Materials

What materials are your lighting fixtures made from?

Our lighting collection includes materials such as brass, copper, crystal, marble, glass, and other finishes commonly used in decorative and functional lighting.

Material details vary by product, so please refer to the individual product page for exact specifications.
Are your products dimmable?

Many of our fixtures are dimmable, but this varies by product. Check the product specifications to confirm if your chosen fixture supports dimming functionality.
Are your fixtures suitable for low ceilings?

We offer a range of fixtures designed for various ceiling heights. Look for our low-ceiling collection or contact our support team to find the perfect fixture for your space.
Are your lighting fixtures suitable for residential and commercial spaces?

Yes, our fixtures are versatile and suitable for both residential and commercial applications. Each product listing indicates its recommended use cases and specifications.