Privacy policy
Last updated: April 2026
Glowryte operates this website and related services to provide customers with access to our products, content, and services. Our store is powered by Shopify, which helps us operate the website, process orders, and provide related services.
Glowryte is a cross-border lighting retailer serving customers in multiple countries and regions. Depending on the product, destination, and service requirements, certain customer support, operational, fulfillment, or manufacturing activities may be handled through our operating facilities in China and our customer support and business correspondence address in the United States.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
- contact information, such as your name, email address, phone number, billing address, and shipping address
- order and transaction information, such as items purchased, payment confirmation, shipping details, returns, exchanges, or cancellations
- account information, such as login details, saved preferences, and account settings
- communications, including messages you send to us for customer support or other inquiries
- device and technical information, such as your IP address, browser type, device information, and network connection
- usage information, such as how you browse, interact with, and use our website
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, contact us, create an account, or otherwise provide information
- automatically through cookies and similar technologies when you use our website
- from service providers who help us operate our store and services
- from partners or third parties where permitted by applicable law
3. How We Use Personal Information
We may use your personal information for the following purposes:
- to provide, operate, and improve our website and services
- to process payments and fulfill orders
- to arrange shipping, returns, exchanges, refunds, or customer support
- to communicate with you regarding your orders, inquiries, or customer service requests
- to personalize your shopping experience
- to send marketing communications where permitted by law
- to prevent fraud, protect our website, and maintain security
- to comply with legal obligations and enforce our policies and terms
4. How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business and provide our services, including:
- Shopify and other service providers that support website hosting, payment processing, analytics, shipping, fulfillment, customer support, and related operations
- marketing and advertising partners, where applicable, to help us provide advertising and promotional services
- third parties at your direction or with your consent, such as shipping providers or integrations you choose to use
- affiliates or business partners where applicable
- legal, regulatory, or governmental authorities where required by law or necessary to protect our rights, users, or services
5. Shopify
Our store is hosted by Shopify. As part of providing services to us, Shopify may collect and process personal information relating to your use of our website.
In some cases, Shopify may also process certain personal information for its own business purposes, including to provide and improve services used by merchants and customers. For more information about how Shopify processes personal information, please refer to Shopify’s privacy information and consumer privacy resources where applicable.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, improve performance, understand user activity, and support advertising or marketing activities where applicable.
Depending on your location, you may have the right to manage certain cookie or advertising preferences.
7. Targeted Advertising and Privacy Choices
As described in this Privacy Policy, we may use personal information collected through cookies and similar technologies, and may share certain information with advertising partners for purposes that may include personalized advertising.
Depending on your U.S. state of residence, these activities may be considered a “sale,” “sharing,” or use for “targeted advertising” under applicable privacy laws.
If you are entitled to opt out of these activities, you may exercise your rights using the methods made available on our website where applicable.
If you visit our website with the Global Privacy Control (GPC) signal enabled, we will, where required by applicable law, treat that signal as a request to opt out of activity that may be considered a sale, sharing, or targeted advertising for that browser and device.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party sites. We encourage you to review their privacy policies before providing them with your information.
9. Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
10. Security and Retention
We use reasonable measures to help protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.
11. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:
- access personal information we hold about you
- request correction of inaccurate personal information
- request deletion of personal information
- request a copy of certain personal information
- opt out of certain data uses, including targeted advertising where applicable
You may also opt out of receiving promotional emails by using the unsubscribe link in those emails. Even if you opt out of marketing emails, we may still send you non-promotional communications relating to your orders or account.
To exercise any privacy rights available to you, please contact us using the details listed below.
12. Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.
13. International Transfers
Because Glowryte operates as a cross-border retailer, your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including countries where our service providers, support teams, or operating facilities are located.
Where required by applicable law, we rely on appropriate safeguards for international data transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Brand: Glowryte
Customer Support & Business Correspondence Address (U.S.):
1320 Willow Pass Rd Suite 600, Concord, CA 94520, United States
Operating / Manufacturing Address (China):
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan,
No. 12 Qiwan North Road, Dongqu Street, Zhongshan, Guangdong 528403, China
Email:
support@glowryte.com
U.S. Phone
+1 240 204 9297
China Phone
+86 19008199721
Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM (PST)
Response Time:
Typically within 24–48 business hours
Support Language:
English
16. Important Notice
The U.S. address listed above is used for customer support and business correspondence unless otherwise expressly stated.
Operational, manufacturing, fulfillment, or return-related handling may involve our China operating address or other designated facilities depending on the product, destination, and service process.